Ruchin: Thanks for contacting EA Help! My name is Ruchin how may I help you?

you: I am having a very odd issue with my account

you: I am able to log-in to the ea.com website, bioware, origin client, but not SW:TOR website

Ruchin: May I know what seems to be thwe iossue

you: I have had issues ever since the password rules and change was required on their website specifically

Ruchin: May I know what is he error that you are getting?

you: I requested the email to reset my password, but it never arrives

Ruchin: May I have your e-mail id please

you: I am able to reset it using the origin client or the EA website, but only when I try through swtor.com it fails

you: nabokovfan87@gmail.com

you: the email I am logged-in on right now

Ruchin: may I have the date of birth linked to this acount please

you: it should be 09/29/1987 but the last person I chatted with on the live support said that was wrong

Ruchin: Yes the date does not match

you: I tried to find a way to change it through the EA website to what it should be but I am unable to view or edit my profile information

Ruchin: Please provide a legitimate date of birth

you: I cannot seem to find where to do so

Ruchin: I’m sorry but you can not change the date of birth linked to your account

Ruchin: Can you verify the account?

you: ok, if I am logged in on EA .com where do I view the profile information

you: I clicked on the username to view the profile and it only lists the email

Ruchin: i’m sorry but you can not view your date of birth n your account

Ruchin: Please provide me a code registered with this account

you: one used on origin?

Ruchin: Yes

you: battlefield 3 alpha HWGG3LG5396LTY3BARCR

you: bf3 beta: HCRH2PXWY9PE7JJEHKY3

Ruchin: Okay thank you

Ruchin: Please give me some time to retrieve your account in our database.

you: mass effect 2 EZYGRZSZ7EA3ZR8Q3NR6

Ruchin: That is all, thank you please

Ruchin: Hold on

Ruchin: I have sent a password reset mail to this e-mail id (nabokovfan87@gmail.com)

Ruchin: Thank you for contacting EA. Is there anything else I can help you with today?

you: how can I change the birthday so I don’t have issues verifying the account

Ruchin: You can not do that

Ruchin: If you need help with anything else, please feel free to contact us anytime!

you: again

you: how can I verify my account if I am told I dont know the birthdate

you: if it was a typo or some error

you: I am trying to log-in to SWtor.com

you: same issue

you: LOGIN FAILED – We have modified our password policy. You may be affected. Click here for more information.

you: …….

you: What do I do now….

you: HELLLOOOOO

There may be a problem communicating with Ruchin. Please wait while your chat is transferred to another EA Expert.

You are now ready to chat with Shubha.

you: HELLO

you: ANYONE HERE!

Shubha: Thank you for contacting EA Help. My name is Shubha.

Shubha: Please allow me some time to check the previous conversation.

you: yes…

Shubha: Thank you.

you: …….

Shubha: I’m still looking into your issue. Thanks for your patience.

Shubha: Thank you for waiting.

Shubha: If I understand it correctly you have two issues.

Shubha: First of all you want to change the date of birth mentioned in the account.

you: yes

Shubha: Secondly you are getting the password error.

you: so that when I have issues I can verify the account correctly

Shubha: Okay

you: the password specifically for swtor.com

Shubha: Yes, I have found that.

Shubha: I would like to inform you that date of birth can be entered while making the account and then cannot be viewed later by the account holder, so, account holder cannot change them.

Shubha: And we do not have access to change the date of birth mentioned in the account.

you: I understand, but for some reason, be it a typo or another, the information is incorrect

Shubha: So date of birth once entered cannot be modified.

Shubha: I can understand the situation. I wish I could help, but we do not have any options to change the same as, it is always required for security verification.

Shubha: And to make sure that the person contacting us is the actual owner of the account we need to verify the account.

you: and even though you know this is my account, ea.com allows me to log-in and everything else is working except for swtor.com log-in there is nothing I can do, correct?

Shubha: In this concern, you have already received the password in your email address.

Shubha: May I know is that password not working for you?

you: even though my identity has been verified, why can’t I be told the birth date

you: the one reset earlier, correct?

Shubha: We ensure the best of the security for your account and follow strict guidelines so that no one misuses it. We have a verification procedure to protect your account from people with unscrupulous intentions that is why in any case date of birth cannot be revealed.

you: it was the same reset process as through the origin client. it does not allow me to log-in to swtor.com still

Shubha: Okay

you: So even though I verified the identity of my account, through the cd-key, you can’t tell me because why

you: I received emails saying the password has been changed, but it still doesn’t work on swtor.com

Shubha: In this concern please try some trouble shooting steps.

you: for instance?

Shubha: The steps will clear the cache of your browser.

you: the cache of my browser is cleared every time I close the window

you: the issue is on the swtor.com side, not my pc

Shubha: I would suggest you to please try them, as it worked for many players.

you: go ahead

you: browser is firefox

Shubha: Please allow me some time.

you: please respont quicker. I have been chatting with this issue for over 90 minutes

Shubha: I sincerely apologize for the inconvenience caused.

Shubha: Please allow me some time.

you: I have been, please continue

Shubha: Thank you for waiting.

Shubha: Please Click Tools from the main menu at the top of the Firefox window.
Select Options (the Options window will appear).
Select the Advanced tab on the top right of the window.
Click the Network tab.
In the Offline Storage section, click Clear Now.
Once the clearing is complete click OK at the bottom of the Options window.
Close all Firefox windows and restart.
Please be sure to clear your Java cache as well!

you: ok

you: let me try to log-in again

Shubha: Sure, take your time.

you: nope, same message. LOGIN FAILED – We have modified our password policy. You may be affected. Click here for more information.

Shubha: Okay

you: ….

Shubha: Please allow me one more minute.

Shubha: Thank you for waiting.

Shubha: Please    Click the ‘Login’ button on the top navigation bar.
Click on the ‘Forgot your SWTOR.com password?’ link.
Enter the email address you used to create your StarWarsTheOldRepublic.com account.
An email will be sent to that address. Follow the instructions in the email to reset your password.

you: the email is never received

you: or I would have

you: I will request it for the 5th time in this chat alone

Shubha: It may take few days for receiving the email.

you: I have been trying to fix this for over 6 months

you: it has been well over a few hours, the email has not received

you: for my other account it took 3-5 minutes

Shubha: If I understand it correctly you are trying it to be fixed for 6 months.

you: yes, I just re-said that

Shubha: Please visit this site.

you: I have read that

you: I cannot log-in to reset and I do not receive the email, that is why I have been in this chat for the last 2 hours now

Shubha: It clearly states that password must be reset. You do not need to take any action prior to receiving an email.

you: I KNOW

you: I cannot reset it because I do not receive the email

you: I have said this many times

Shubha: I apologize for the inconvenience you experienced.

Shubha: Please be assured that you will get the email.

Shubha: May I know where you have purchased the game from?

you: It has not come the last month I have been trying, nor the month before, nor the month before that

you: the game is not released yet, it is still in beta

Shubha: Sorry, my mistake.

Shubha: Site strictly says that we will be sending out emails to everyone who created an account on or before October 21st, 2011 to notify them that their password must be reset. You do not need to take any action prior to receiving an email.

you: I understand

you: I DID NOT GET THE EMAIL

you: I CANNOT RESET MY PASSWORD BECAUSE I DONT RECEIVE AN EMAIL

you: can you help me fix this or not?

Shubha: I am really very sorry for that but you need to wait for some time.

Shubha: I apologize for the inconvenience you experienced. I understand the value of your time and appreciate
your patience and cooperation.

you: can you fix this or not

Shubha: I would like to inform you that it can’t be fixed from here. These emails got generated automatically and you will get one in some time.

Shubha: I appreciate your patience and cooperation.

you: then why didn’t you say that EA support cannot fix my EA account issue. I would be extremely less pissed off. Thank you for your time. Have a good night.

To prove I am the account holder, here is me logged in on the email, and many of EA’s websites.