This is the blog of a frustrated gamer, enjoy at your own risk…

Archive for November, 2011

EA SWTOR Account Issue Support Chat

You are now ready to chat with Ruchin.

Ruchin: Thanks for contacting EA Help! My name is Ruchin how may I help you?
you: I am having a very odd issue with my account
you: I am able to log-in to the ea.com website, bioware, origin client, but not SW:TOR website
Ruchin: May I know what seems to be thwe iossue
you: I have had issues ever since the password rules and change was required on their website specifically
Ruchin: May I know what is he error that you are getting?
you: I requested the email to reset my password, but it never arrives
Ruchin: May I have your e-mail id please
you: I am able to reset it using the origin client or the EA website, but only when I try through swtor.com it fails
you: nabokovfan87@gmail.com
you: the email I am logged-in on right now
Ruchin: may I have the date of birth linked to this acount please
you: it should be 09/29/1987 but the last person I chatted with on the live support said that was wrong
Ruchin: Yes the date does not match
you: I tried to find a way to change it through the EA website to what it should be but I am unable to view or edit my profile information
Ruchin: Please provide a legitimate date of birth
you: I cannot seem to find where to do so
Ruchin: I’m sorry but you can not change the date of birth linked to your account
Ruchin: Can you verify the account?
you: ok, if I am logged in on EA .com where do I view the profile information
you: I clicked on the username to view the profile and it only lists the email
Ruchin: i’m sorry but you can not view your date of birth n your account
Ruchin: Please provide me a code registered with this account
you: one used on origin?
Ruchin: Yes
you: battlefield 3 alpha HWGG3LG5396LTY3BARCR
you: bf3 beta: HCRH2PXWY9PE7JJEHKY3
Ruchin: Okay thank you
Ruchin: Please give me some time to retrieve your account in our database.
you: mass effect 2 EZYGRZSZ7EA3ZR8Q3NR6
Ruchin: That is all, thank you please
Ruchin: Hold on
Ruchin: I have sent a password reset mail to this e-mail id (nabokovfan87@gmail.com)
Ruchin: Thank you for contacting EA. Is there anything else I can help you with today?
you: how can I change the birthday so I don’t have issues verifying the account
Ruchin: You can not do that
Ruchin: If you need help with anything else, please feel free to contact us anytime!
you: again
you: how can I verify my account if I am told I dont know the birthdate
you: if it was a typo or some error
you: I am trying to log-in to SWtor.com
you: same issue
you: LOGIN FAILED – We have modified our password policy. You may be affected. Click here for more information.
you: …….
you: What do I do now….
you: HELLLOOOOO
There may be a problem communicating with Ruchin. Please wait while your chat is transferred to another EA Expert.
You are now ready to chat with Shubha.
you: HELLO
you: ANYONE HERE!
Shubha: Thank you for contacting EA Help. My name is Shubha.
Shubha: Please allow me some time to check the previous conversation.
you: yes…
Shubha: Thank you.
you: …….
Shubha: I’m still looking into your issue. Thanks for your patience.
Shubha: Thank you for waiting.
Shubha: If I understand it correctly you have two issues.
Shubha: First of all you want to change the date of birth mentioned in the account.
you: yes
Shubha: Secondly you are getting the password error.
you: so that when I have issues I can verify the account correctly
Shubha: Okay
you: the password specifically for swtor.com
Shubha: Yes, I have found that.
Shubha: I would like to inform you that date of birth can be entered while making the account and then cannot be viewed later by the account holder, so, account holder cannot change them.
Shubha: And we do not have access to change the date of birth mentioned in the account.
you: I understand, but for some reason, be it a typo or another, the information is incorrect
Shubha: So date of birth once entered cannot be modified.
Shubha: I can understand the situation. I wish I could help, but we do not have any options to change the same as, it is always required for security verification.
Shubha: And to make sure that the person contacting us is the actual owner of the account we need to verify the account.
you: and even though you know this is my account, ea.com allows me to log-in and everything else is working except for swtor.com log-in there is nothing I can do, correct?
Shubha: In this concern, you have already received the password in your email address.
Shubha: May I know is that password not working for you?
you: even though my identity has been verified, why can’t I be told the birth date
you: the one reset earlier, correct?
Shubha: We ensure the best of the security for your account and follow strict guidelines so that no one misuses it. We have a verification procedure to protect your account from people with unscrupulous intentions that is why in any case date of birth cannot be revealed.
you: it was the same reset process as through the origin client. it does not allow me to log-in to swtor.com still
Shubha: Okay
you: So even though I verified the identity of my account, through the cd-key, you can’t tell me because why
you: I received emails saying the password has been changed, but it still doesn’t work on swtor.com
Shubha: In this concern please try some trouble shooting steps.
you: for instance?
Shubha: The steps will clear the cache of your browser.
you: the cache of my browser is cleared every time I close the window
you: the issue is on the swtor.com side, not my pc
Shubha: I would suggest you to please try them, as it worked for many players.
you: go ahead
you: browser is firefox
Shubha: Please allow me some time.
you: please respont quicker. I have been chatting with this issue for over 90 minutes
Shubha: I sincerely apologize for the inconvenience caused.
Shubha: Please allow me some time.
you: I have been, please continue
Shubha: Thank you for waiting.
Shubha: Please Click Tools from the main menu at the top of the Firefox window.
Select Options (the Options window will appear).
Select the Advanced tab on the top right of the window.
Click the Network tab.
In the Offline Storage section, click Clear Now.
Once the clearing is complete click OK at the bottom of the Options window.
Close all Firefox windows and restart.
Please be sure to clear your Java cache as well!
you: ok
you: let me try to log-in again
Shubha: Sure, take your time.
you: nope, same message. LOGIN FAILED – We have modified our password policy. You may be affected. Click here for more information.
Shubha: Okay
you: ….
Shubha: Please allow me one more minute.
Shubha: Thank you for waiting.
Shubha: Please    Click the ‘Login’ button on the top navigation bar.
Click on the ‘Forgot your SWTOR.com password?’ link.
Enter the email address you used to create your StarWarsTheOldRepublic.com account.
An email will be sent to that address. Follow the instructions in the email to reset your password.
you: the email is never received
you: or I would have
you: I will request it for the 5th time in this chat alone
Shubha: It may take few days for receiving the email.
you: I have been trying to fix this for over 6 months
you: it has been well over a few hours, the email has not received
you: for my other account it took 3-5 minutes
Shubha: If I understand it correctly you are trying it to be fixed for 6 months.
you: yes, I just re-said that
Shubha: Please visit this site.
you: I have read that
you: I cannot log-in to reset and I do not receive the email, that is why I have been in this chat for the last 2 hours now
Shubha: It clearly states that password must be reset. You do not need to take any action prior to receiving an email.
you: I KNOW
you: I cannot reset it because I do not receive the email
you: I have said this many times
Shubha: I apologize for the inconvenience you experienced.
Shubha: Please be assured that you will get the email.
Shubha: May I know where you have purchased the game from?
you: It has not come the last month I have been trying, nor the month before, nor the month before that
you: the game is not released yet, it is still in beta
Shubha: Sorry, my mistake.
Shubha: Site strictly says that we will be sending out emails to everyone who created an account on or before October 21st, 2011 to notify them that their password must be reset. You do not need to take any action prior to receiving an email.
you: I understand
you: I DID NOT GET THE EMAIL
you: I CANNOT RESET MY PASSWORD BECAUSE I DONT RECEIVE AN EMAIL
you: can you help me fix this or not?
Shubha: I am really very sorry for that but you need to wait for some time.
Shubha: I apologize for the inconvenience you experienced. I understand the value of your time and appreciate
your patience and cooperation.
you: can you fix this or not
Shubha: I would like to inform you that it can’t be fixed from here. These emails got generated automatically and you will get one in some time.
Shubha: I appreciate your patience and cooperation.
you: then why didn’t you say that EA support cannot fix my EA account issue. I would be extremely less pissed off. Thank you for your time. Have a good night.
To prove I am the account holder, here is me logged in on the email, and many of EA’s websites.

Interesting Chat Between Sqwishy and Myself

Spent an hour or so messing around with sqwishy and just shootin’ the breeze.  Kind of went to some crazy places, comedic and what not.  Enjoy!

 

sqwishy: hey asshole
.TtS.Ldr.nabokovfan87: sup
.TtS.Ldr.nabokovfan87: DUDE
.TtS.Ldr.nabokovfan87: I HAVE A HUGE FUCKING REVELATION FOR YOU NEXT POD
sqwishy: The backplate on the cooler was fucking impossible to rip off
.TtS.Ldr.nabokovfan87: I FUCKING BLEW MY OWN MIND
sqwishy: lol
.TtS.Ldr.nabokovfan87: whcih backplate
.TtS.Ldr.nabokovfan87: which cooler
.TtS.Ldr.nabokovfan87: you talking about the plate on the back of the mobo
sqwishy: for the kuhler 920
sqwishy: yes
.TtS.Ldr.nabokovfan87: no
.TtS.Ldr.nabokovfan87: the casing on the pump/heatsink of the liquid shit shouldn’t come off
.TtS.Ldr.nabokovfan87: the plate on the mobo should
.TtS.Ldr.nabokovfan87: then you put some sticky pad shit
.TtS.Ldr.nabokovfan87: then you put the socket bracket
.TtS.Ldr.nabokovfan87: then screw it in
.TtS.Ldr.nabokovfan87: right?
sqwishy: Yeah, there is some adhesive on the thing
.TtS.Ldr.nabokovfan87: did it leak on you?
sqwishy: No.
.TtS.Ldr.nabokovfan87: oh
.TtS.Ldr.nabokovfan87: good
.TtS.Ldr.nabokovfan87: yeah,
sqwishy: But the adhesive is fucking impossible to separate
.TtS.Ldr.nabokovfan87: i heard some advice like 2 months ago (mind you my shit is been in for over a year), test it out of the case, first
sqwishy: I had to use a knife.
.TtS.Ldr.nabokovfan87: it is a bitch, but yeah
.TtS.Ldr.nabokovfan87: on minew
.TtS.Ldr.nabokovfan87: the adhesive is so fucking thick that it WARPED my board
sqwishy: lol
.TtS.Ldr.nabokovfan87: fucked up the holes on the mount and shit
sqwishy: so what is this revelation?
.TtS.Ldr.nabokovfan87: suprise
.TtS.Ldr.nabokovfan87: it involves you, your bro, and some fucking outtakes
sqwishy: okay
.TtS.Ldr.nabokovfan87: and ordering pizza
sqwishy: lol
.TtS.Ldr.nabokovfan87: and fuck you all for not liking fucknig hawaiian pizza
sqwishy: LOL
.TtS.Ldr.nabokovfan87: oblivion sale
.TtS.Ldr.nabokovfan87: fuck you bethesda
.TtS.Ldr.nabokovfan87: fucking 100 from yahoo
.TtS.Ldr.nabokovfan87: who gives a fuck
sqwishy: oblivion is bad
.TtS.Ldr.nabokovfan87: fuck them tho
.TtS.Ldr.nabokovfan87: no fucking skyrim
.TtS.Ldr.nabokovfan87: it is a fucking week after it got out
.TtS.Ldr.nabokovfan87: no one will pay full fucking price
.TtS.Ldr.nabokovfan87: fucking pirates pirate it and get it cheap why can’t I
.TtS.Ldr.nabokovfan87: fucking bitches
sqwishy: lol
.TtS.Ldr.nabokovfan87: http://www.amazon.com/Souls-Official-Guide-Future-Press/dp/3869930527/ref=sr_1_6?ie=UTF8&qid=1321413476&sr=8-6
.TtS.Ldr.nabokovfan87: be back
sqwishy: I want to play that game.
.TtS.Ldr.nabokovfan87: I would pay sony 200 bux to be able to play ps3 shit on my pc and not have to deal with their fucking console
.TtS.Ldr.nabokovfan87: ASSES
.TtS.Ldr.nabokovfan87: BRB
sqwishy is now Away.
.TtS.Ldr.nabokovfan87: dont be going “away”
.TtS.Ldr.nabokovfan87: -ass
sqwishy is now Online.
sqwishy: lol
.TtS.Ldr.nabokovfan87: so canada
sqwishy: so police state
.TtS.Ldr.nabokovfan87: when are you going to get serious sam 3
sqwishy: probably around the time that the price drops to -$50
.TtS.Ldr.nabokovfan87: negative
.TtS.Ldr.nabokovfan87: lol
.TtS.Ldr.nabokovfan87: mind you, 100% claimed
.TtS.Ldr.nabokovfan87: List Price: $34.99
Amazon’s Price: $34.98
Lightning Deal Discount:-$9.98
.TtS.Ldr.nabokovfan87: for a cheap controller that isn’t even half off
.TtS.Ldr.nabokovfan87: http://sports.yahoo.com/nhl/blog/puck_daddy/post/After-16-year-old-hockey-player-dies-safety-deb?urn=nhl-wp17481
.TtS.Ldr.nabokovfan87: bummer
.TtS.Ldr.nabokovfan87: that’s why you lead with your feet
.TtS.Ldr.nabokovfan87: http://www.youtube.com/watch?v=RsybgFMrcTU&feature=related
sqwishy: lol
.TtS.Ldr.nabokovfan87: gpt flagged for “insulting other member”
.TtS.Ldr.nabokovfan87: http://www.colonyofgamers.com/cogforums/showthread.php?p=591371#post591371
sqwishy: nabo stop being mean to handicapped people
.TtS.Ldr.nabokovfan87: lol
.TtS.Ldr.nabokovfan87: he was bitching AT ME for calling m$ fucking money grubbing assholes
.TtS.Ldr.nabokovfan87: read the whole thing
.TtS.Ldr.nabokovfan87: best line of fuck words and insults I have put together in a long time
sqwishy: lol
.TtS.Ldr.nabokovfan87: http://www.colonyofgamers.com/cogforums/showpost.php?p=914472&postcount=119
sqwishy: fantasy football?
.TtS.Ldr.nabokovfan87: yeah
sqwishy: dnd for jocks?
.TtS.Ldr.nabokovfan87: just read it
.TtS.Ldr.nabokovfan87: lol
.TtS.Ldr.nabokovfan87: God I am a genius
.TtS.Ldr.nabokovfan87: Originally Posted by rein View Post
Didn’t you mean to type $hame?

I don’t understand someone using M$ but I also don’t understand someone getting their panties in a bunch over it either.
And it saves on me having to type… well lets see, 2 vs. microsoft…. 9 characters, that is a 400% savings!
.TtS.Ldr.nabokovfan87: last 2 lines are my reply
sqwishy: lol
.TtS.Ldr.nabokovfan87: what’d you think about the FF shit
.TtS.Ldr.nabokovfan87: or didn’t you read it
.TtS.Ldr.nabokovfan87: http://www.youtube.com/watch?v=tRBDMMVctu8
sqwishy: I did, I didn’t get most of it.
sqwishy: Seems boring.
.TtS.Ldr.nabokovfan87: it’s just numbers yo
.TtS.Ldr.nabokovfan87: http://www.youtube.com/watch?v=tRBDMMVctu8
.TtS.Ldr.nabokovfan87: watch that
.TtS.Ldr.nabokovfan87: its like a min long
sqwishy: I did.
sqwishy: kinda funny
.TtS.Ldr.nabokovfan87: you HAVE to watch this
.TtS.Ldr.nabokovfan87: http://www.youtube.com/watch?v=y7GRabE9NNg
sqwishy: I SAW THAT YESTERDAY
sqwishy: Or something.
.TtS.Ldr.nabokovfan87: lol
sqwishy: The old lady.
.TtS.Ldr.nabokovfan87: I have slow internet
sqwishy: lol
.TtS.Ldr.nabokovfan87: watch to the end
.TtS.Ldr.nabokovfan87: HUGE payoff
.TtS.Ldr.nabokovfan87: http://www.youtube.com/watch?v=2ypMJeOe3OY&feature=BFa&list=SP75EF4B538D021386&lf=list_related
.TtS.Ldr.nabokovfan87: ?
sqwishy: ohyeah
sqwishy: trying to play skyrim
.TtS.Ldr.nabokovfan87: no
sqwishy: can’t watch videos without food
.TtS.Ldr.nabokovfan87: this is better
.TtS.Ldr.nabokovfan87: hurry
sqwishy: gonna go get food first
.TtS.Ldr.nabokovfan87: going to bed in estimated 55 mins when this 10 mb file downloads
sqwishy: lool
.TtS.Ldr.nabokovfan87: Ok, seriously
sqwishy: watchingh
.TtS.Ldr.nabokovfan87: Dial-up HAS to be fucking faster at downloading shit then this pc
sqwishy: lol
sqwishy: kinda funny
sqwishy: they’re all staged
.TtS.Ldr.nabokovfan87: it just makes you fucking happy
.TtS.Ldr.nabokovfan87: no
.TtS.Ldr.nabokovfan87: that one isn’t for sure
.TtS.Ldr.nabokovfan87: the guy talked about it
sqwishy: YES IT IS
.TtS.Ldr.nabokovfan87: trust me
.TtS.Ldr.nabokovfan87: not staged
.TtS.Ldr.nabokovfan87: NOT AT ALL
sqwishy: 100 STAGED
.TtS.Ldr.nabokovfan87: that chick was totally fucking improving it
.TtS.Ldr.nabokovfan87: Sqiwshy
.TtS.Ldr.nabokovfan87: check it out
.TtS.Ldr.nabokovfan87: I found a glitch in the english language earlier
sqwishy: I am checking it out, all I see is one big stage nabo!
sqwishy: lol
sqwishy: a glitch
.TtS.Ldr.nabokovfan87: Improv-ing, improve-ing improvising improvement
.TtS.Ldr.nabokovfan87: ALL OF THOSE MEAN THE SAME FUCKING THING
.TtS.Ldr.nabokovfan87: but they dont
.TtS.Ldr.nabokovfan87: so when you improv, are you improve-ing or improv-ing comedy
.TtS.Ldr.nabokovfan87: which one
.TtS.Ldr.nabokovfan87: are you doing it without a script or making it better
.TtS.Ldr.nabokovfan87: OR BOTH!
.TtS.Ldr.nabokovfan87: is that why fucking they spelled the same
.TtS.Ldr.nabokovfan87: hmmmmmmmmm
.TtS.Ldr.nabokovfan87: fucking riddle
sqwishy: what?
.TtS.Ldr.nabokovfan87: I bed the joker came up with english
.TtS.Ldr.nabokovfan87: just scroll up and read it, it is better that way
sqwishy: I don’t get what you’re saying.
sqwishy: Why do they mean the same thing?
.TtS.Ldr.nabokovfan87: improving and improvising do, but improving = improve-ing = improving = improvement.
sqwishy: improv is short for improvise or improvised
sqwishy: improv does not mean improve.
.TtS.Ldr.nabokovfan87: improving
.TtS.Ldr.nabokovfan87: means improving
sqwishy: Improv, improvise, improvised, improvising.
sqwishy: … improve, improved, improving
sqwishy: Different words, improv is just short for improvise.
.TtS.Ldr.nabokovfan87: I FUCKING WIN
.TtS.Ldr.nabokovfan87: http://www.merriam-webster.com/dictionary/improving
sqwishy: Listen to it.
sqwishy: Imp proove
.TtS.Ldr.nabokovfan87: improv-ing
sqwishy: ‘Im prov’ is not a word.
.TtS.Ldr.nabokovfan87: ugh
.TtS.Ldr.nabokovfan87: fuck you
sqwishy: improv-ing is not a word.
.TtS.Ldr.nabokovfan87: http://www.merriam-webster.com/dictionary/improv
sqwishy: It’s ‘ing’ attached to an abreviation.
.TtS.Ldr.nabokovfan87: no
.TtS.Ldr.nabokovfan87: improv is a fucking work
sqwishy: oh, right, but improving is not improv with an ing
.TtS.Ldr.nabokovfan87: yes it is
sqwishy: It’s a word because we use it.
sqwishy: No.
sqwishy: Dude.
sqwishy: omg
.TtS.Ldr.nabokovfan87: im-pro-vise-ing is fucking not the same as im-prov-ing
sqwishy: It’s a word because we use it, but it’s informal.
.TtS.Ldr.nabokovfan87: different fucking syllables and EVERYTHING
sqwishy: It is not the same, correct, because im-prov-ing is not a word. Except as im-prove-ing or improving.
.TtS.Ldr.nabokovfan87: but it IS a fucking work
sqwishy: vent
.TtS.Ldr.nabokovfan87: no mic
sqwishy: fuck you
sqwishy: im-prov-ing, is not a word.
sqwishy: It is a an abrevation of improvising.
.TtS.Ldr.nabokovfan87: on m-w. improving comes up with im-prove but says im-proved and im-prov-ing
sqwishy: improv does not go to im-prov-ing
.TtS.Ldr.nabokovfan87: it does in my america
.TtS.Ldr.nabokovfan87: maybe not in canada
.TtS.Ldr.nabokovfan87: but in A-merica improving is a fucking word
sqwishy: Improv == improvise, im-prov-ing is not a word, the correct present participle of improv is improvising.
sqwishy: improving is a word, it is the present participle of improve.
.TtS.Ldr.nabokovfan87: improving: the mother fucker on the stage putting on a fucking show without doing the script, to improv a comedy act, scene, or bit.
sqwishy: nop
sqwishy: It’s made up.
.TtS.Ldr.nabokovfan87: now you are using “present participles”.  If you want to fucking fight we can fight, but don’t be all fucking mean and talk about my mom like that
sqwishy: lol
.TtS.Ldr.nabokovfan87: ok sqwishy, time for bed
sqwishy: bai
.TtS.Ldr.nabokovfan87: guess what…
sqwishy: you are going to buy me skyrim?
.TtS.Ldr.nabokovfan87: 146 hours and 10 minutes until Serious Sam 3.
sqwishy: :|
.TtS.Ldr.nabokovfan87: late
sqwishy: bai

 


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